The postal industry is experiencing a transformational shift, caused by rapid globalization, the outbreak of the coronavirus pandemic and the immense growth of e-commerce. Postal companies provide an indispensable service to society each day. However, with home parcel delivery growing by 16.5% in 2020, their impact on society and the environment also increased significantly. Moreover, the UN estimated that more than 70% of the world’s population will live in densely populated areas by 2050. Increasing demand for freight transport will require effectively managing these impacts, to turn them from risks into opportunities.